Questions
Expand the question to see the answers.
Why is ServisFirst upgrading its digital banking system?
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Our new online and mobile platform provides a full range of tools for effortless financial management on all your devices. Leveraging industry-leading technology, it guarantees a smooth user experience along with a variety of powerful features.
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What are the key benefits and features of the new digital banking platform?
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Key benefits and features include Card Controls, Account Alerts, Transaction Tagging, Stop Payments, Travel Notices, and a Customizable Dashboard.
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What should I do prior to the conversion?
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Customers should make sure their contact information is current and review their existing Online and Mobile Banking username and password, as this information will be essential for accessing Online and Mobile Banking after the conversion.
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Is there any action required to start using the new digital banking system?
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Yes, action is required; you will need to download the NEW Mobile Banking App from the Apple App Store or Google Play Store. In addition, to access your Online and Mobile Banking accounts, you must know your username when logging in.
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How do I update my contact information?
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Please contact your account officer or visit your local branch to update your physical mailing address, email address, and phone number.
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How do I access the new online banking site and how do I log in the first time after conversion?
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Visit www.servisfirstbank.com or download the NEW Mobile Banking App in the Apple App Store or Google Play Store. To log in, use your existing username and password.
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Can I use my existing digital banking credentials to log in to the new ServisFirst digital banking platform?
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Yes. For Online and Mobile Banking, customers will use their existing user ID and password.
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How will my Security Access Code be sent to me?
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The security code will be sent through voice or text message to a landline or mobile device.
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What if I cannot remember my username and/or password?
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Please contact Treasury Management Support at 866.922.5794 if you cannot remember your username and/or password.
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Will my Face ID, fingerprint, or passcode work initially after the transition?
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No. FaceID, fingerprint, and/or passcode will need to be re-established after the transition.
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Am I required to register for two-factor authentication?
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Yes. Two-factor authentication is required to secure and confirm you are the one logging into your account and reduces the chances of fraud.
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What should I do if I have payments due during the upgrade process?
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We encourage customers to make their payments ahead of the conversion and prior to expected downtimes.
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As an active Bill Pay user, will I need to re-enter my merchant information after the conversion, and will automated bills transfer to the new platform?
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All current Bill Pay transfers and merchants will be migrated to the new system. While most of your established payees will automatically transfer, we strongly recommend downloading or printing your Bill Pay history, payees, and recurring payment(s) from the current Online Banking system.
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Will I be able to send person-to-person (P2P) transactions?
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Yes. With the new Pay a Person feature, you can now send money via text, email (P2P), or direct deposit to an account. However, existing third-party connections (such as PayPal and Venmo) set up to receive P2P payments will need to be re-established.
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Can I still allow third-party personal financial services to connect my accounts and transactions?
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Yes. You will be able to add third-party services to your accounts through secure authentication. Existing third-party services will need to be re-established.
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Do I need to download the new app on my mobile device after the upgrade, and how do I access the app to log in?
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Yes. You will need to delete the current app and start using the new one. Search “ServisFirst” in the Apple App Store or Google Play Store. Once downloaded, you can log in by entering your existing user ID and password.
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Can I still use Mobile Deposits?
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Yes. To access the step-by-step enrollment instructions as well as utilize the Mobile Deposit function, simply click on “Remote Deposit” within the Mobile App.
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Will I still have access to my Online Statements on the new platform, and will I be able to view Online Statement transaction history?
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Yes. After the conversion, you will continue to have access to your statements dated before Wednesday, September 11, 2024.
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How much transaction history will transfer over to new digital banking?
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All transaction history will transfer over to the new system.
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Will my scheduled transfers convert over to the new digital banking system?
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Most scheduled transfers will be converted; however, it’s essential to check and re-establish any necessary transfers after logging in on or after Wednesday, September 11th, 2024.
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